Hoodrich Apparel UK – Return and Exchange & Refund Policy

At Hoodrich Apparel UK, our top priority is to provide you with a smooth and secure shopping experience. While we take every measure to ensure quality products and safe delivery, we understand that situations may arise where you may need to return, exchange, or request a refund.

This policy has been carefully designed to protect both our customers and our brand standards. Please read the guidelines below to clearly understand how our Return & Exchange and Privacy Policy works.

Return & Exchange Policy

We only replace defective or damaged items, and we want to make the process as simple as possible for our customers. If you ever receive a product that is damaged, defective, or incorrect, please follow these steps:

• Immediate Inspection: Upon receiving your shipment, carefully check the contents for any visible defects, physical damage, or shipping-related issues.
• Correct Product Confirmation: Ensure that the items you received match your order (color, size, and style).
• Report Damages Quickly: Damaged or defective items must be reported within two (2) business days of delivery. You can email us at support@hoodrichuk.de or contact our WhatsApp support at +44 7475 915744.

Important Rules for Returns & Exchanges

• We do not accept returned items that have been worn, washed, or used in any way.
• When sending back a product, please include:
  • A copy of your invoice OR
  • A note with your name, address, and order ID number
• If you wish to exchange your product for a different size or color, you will need to place a new order once your refund/return is approved.
• Wrong Color or Size Issue: If you received the wrong color or size, you must contact our support team within 7 days. Once verified, you will be guided about your replacement. For further details on shipping timelines, you may refer to our Shipping Policy (updated on September 10, 2025).

Refund Policy

Our refund policy has been designed with transparency to ensure customers know exactly how and when they can claim their payment back.

Here’s how the process works:

1. Return Timeframe
   • Customers can return products within 2–6 days of receiving them.
   • After 6 days, customers are no longer eligible to receive a refund.
2. Condition of Returned Products
   • Refunds are only approved if the product is returned unused and in original condition.
   • If the product is used, washed, or damaged, it will not be eligible for refund processing.
3. Refund Request Process
   • If a customer delivers the unused and correct product back to our warehouse within 2–6 days, we will update them about their refund status via WhatsApp or email.
   • Our sales team will carefully review the returned item.
4. Refund Confirmation Timeline
   • Once our team inspects the returned item, the customer will receive a confirmation message by email or WhatsApp within 10 days.
   • The refund will then be processed within the promised timeframe.
5. Customer Responsibility
   • The customer is responsible for ensuring that the product is not used before returning.
   • Return postage/shipping costs are the customer’s responsibility.
6. Non-Refundable Charges
   • Refunds are not available for original shipping charges, customs fees, or import taxes. Only the product value is refunded.

Step-by-Step Return & Refund Guide

To make it easier, here’s a simplified step-by-step process for customers:

• Step 1: Inspect your order as soon as you receive it.
• Step 2: If damaged or wrong, report the issue within 2 business days.
• Step 3: If returning for a refund, ensure the product is unused and return it within 2–6 days.
• Step 4: Include your invoice or a note with your details and order ID.
• Step 5: Ship the product back to our warehouse at your own postage cost.
• Step 6: Wait for our sales team to review the product.
• Step 7: Receive a refund confirmation by email/WhatsApp within 10 days.
• Step 8: Refund amount will be issued (excluding shipping/customs charges).

Key Notes for Customers

• Products returned after 6 days will not qualify for a refund.
• Products that are used, washed, or worn are not eligible for refund or exchange.
• Wrong color or size complaints must be made within 7 days of delivery.
• For smooth communication, always keep your order ID and invoice with you when contacting support.

Contact for Returns & Refunds

For any return, exchange, or refund-related query, please reach out to us:

• Email: support@hoodrichuk.de
• WhatsApp: +44 7475 915744

Our 24/7 customer service team is always available to guide you through the process.